Frequently Asked Questions (FAQs) – Timepark BD
1. Shipping & Delivery
Q1: What shipping methods are available?
🚚 We deliver using trusted and efficient courier services, including:
✔ Pathao
✔ SteadFast
✔ Personal Courier (For Special Deliveries)
✔ Home Delivery Available
Q2: Do you offer international shipping?
❌ No, we currently do not ship internationally, but we are working on expanding our services in the future.
Q3: How long does delivery take?
📦 Inside Dhaka: 1-3 business days
📦 Outside Dhaka: 3-6 business days (area-wise delivery time may vary)
2. Payment & Security
Q4: What payment methods are accepted?
💳 We accept the following payment methods:
✔ Bkash
✔ Rocket
✔ Nagad
✔ Debit/Credit Cards (2.5% processing fee applies)
Q5: Is buying online safe?
✅ Yes! Buying from TimeparkBD.com is 100% safe.
Why You Can Trust TimePark BD:
✔ Established in 2018 – A trusted name in wristwatches.
✔ Physical Experience Center – Visit us at Dhanmondi Shimanto Square Shopping Mall (Rifles Square), Level 03, Shop No. 327/B – TIME PARK BD.
✔ Authentic Products – We ensure genuine, brand-new watches from reliable sources.
✔ Secure Transactions – Our website uses HTTPS encryption, keeping your data safe.
Online Shopping Safety Tips:
🔹 Verify the website URL – Always check for “https://timeparkbd.com” before entering payment details.
🔹 Check customer reviews – Read reviews on our website, Facebook, and Google for assurance.
🔹 Use secure payment methods – We never ask for sensitive details outside our checkout process.
🔹 Know our return policy – We allow on-the-spot returns during delivery for customer satisfaction.
3. Orders & Returns
Q6: How do I place an order?
🛍️ You can order via:
✔ Website – Select your product, add it to the cart, and complete checkout.
✔ Facebook – Message us with the product details.
✔ WhatsApp/Hotline – Call or text us at 01534126081 | 01595004888.
✔ Physical Store – Visit our showroom at Dhanmondi Shimanto Square Shopping Mall, Level 03, Shop No. 327/B.
Q7: Do I need an account to place an order?
❌ No, you can place an order as a guest. However, creating an account allows faster checkout and order tracking.
Q8: How do I cancel or change my order?
📌 If you need to cancel or modify your order, contact us immediately via:
📱 WhatsApp/Hotline: 01534126081 | 01595004888
Once the order is shipped, changes or cancellations are not possible.
Q9: How do I track my order?
✅ After your order is processed, we will send you a tracking number via SMS or WhatsApp. You can use this to track your delivery in real-time.
Q10: How can I return a product?
✅ We accept on-the-spot returns at the time of delivery. If you are not satisfied, return the product immediately to the delivery person by paying only the delivery charge.
❌ Once you accept and pay for the product, returns are not allowed.
4. Warranty & Repair
Q11: Do you provide a warranty on watches?
✅ Yes! All our watches come with a 1 to 2-year service warranty.
Q12: What does the warranty cover?
✔ Mechanical issues & manufacturer defects
❌ Physical damage, water damage, or battery replacement is not covered
Q13: How do I claim my warranty?
📌 Visit our store with the original receipt & packaging or contact us via WhatsApp/Hotline for assistance.
5. Product Information
Q14: Are the watches original?
✅ Yes! We sell 100% authentic, brand-new watches and high-grade replicas from verified suppliers.
Q15: Do you sell waterproof watches?
✅ Yes! Many of our watches have water resistance ratings. Check the product details before purchase.
Q16: Do you sell watch straps or accessories?
✅ Yes! We offer a variety of replacement straps and accessories. Contact us for availability.
6. Store Information & Customer Support
Q17: Can I visit the showroom before purchasing?
✅ Yes! You are always welcome at our store:
📍 Dhanmondi Shimanto Square Shopping Mall (Rifles Square), Level 03, Shop No. 327/B – TIME PARK BD
Q18: How do I contact customer support?
📞 Hotline & WhatsApp: 01534126081 | 01595004888
🌍 Website: www.timeparkbd.com
📩 Email: info@timeparkbd.com
🚀 Timepark BD – Your Trusted Wristwatch Partner in Bangladesh!