Warranty Policies
our warranty service policies
1. Warranty Coverage
- This timepiece is covered by a limited manufacturer’s warranty against defects in movement, hands, or case arising from faulty materials or workmanship.
- Battery performance (where applicable) is covered within the specified warranty period.
- Warranty validity begins from the original date of purchase as stated on this cash sale memo.
2. Warranty Claim Procedure
- Warranty service will be provided only upon presentation of the original cash memo and/or warranty card.
- Customers are requested to contact our Customer Care at 01595-004888 prior to submitting the watch.
- All warranty claims are subject to technical inspection by an authorized service center.
3. Service & Repair Policy
- Service duration depends on the nature of the issue, diagnostic requirements, and availability of genuine parts.
- Express or emergency repair services are not available.
- Each timepiece receives careful inspection and precision servicing to maintain brand standards.
4. Warranty Exclusions
This warranty does not cover:
- Damage resulting from impact, accident, misuse, negligence, or improper handling.
- Any service or repair conducted by unauthorized personnel.
- Normal wear and aging, including scratches on the case, crystal, strap, or bracelet.
- Water damage caused by misuse or exceeding the watch’s stated water-resistance rating.
- Cosmetic deterioration caused by external or environmental factors.
5. Water Resistance Notice
- Water resistance ratings are tested under controlled laboratory conditions.
- Water ingress due to improper usage or wear over time is not covered under warranty.
6. Warranty Validity
- This warranty is non-transferable and valid only for the original purchaser.
- The final determination of warranty eligibility rests with the authorized service center.