Frequently Asked Questions (FAQs)

Time Park BD

1. Shipping & Delivery

Q1: What shipping methods do you offer?

We deliver across Bangladesh through reliable and efficient courier partners, including:

  • Pathao

  • SteadFast

  • Personal Courier (for special delivery cases)

  • Home Delivery service is available nationwide

Q2: Do you offer international shipping?

Currently, we do not offer international shipping. However, we are actively working to expand our services in the future.

Q3: How long does delivery take?

  • Inside Dhaka: 1–3 business days

  • Outside Dhaka: 3–6 business days
    (Delivery time may vary depending on location and courier service.)

2. Payment & Security

Q4: What payment methods are accepted?

We accept the following secure payment options:

  • bKash

  • Rocket

  • Nagad

  • Debit/Credit Cards (2.5% payment gateway processing fee applies)

Q5: Is it safe to shop online at TimePark BD?

Yes. Shopping at TimeParkBD.com is completely safe and secure.

Why Trust TimePark BD?

  • Established in 2018 with a strong reputation in the watch industry

  • Physical Experience Center available for customer visits

  • Guaranteed authentic and brand-new products

  • Secure checkout with HTTPS encryption

Our Physical Store Location:
Dhanmondi Shimanto Square Shopping Mall (Rifles Square)
Level 03, Shop No. 327/B – TIME PARK BD

Online Shopping Safety Tips:

  • Always ensure the website URL starts with https://timeparkbd.com

  • Check verified reviews on Facebook, Google, and our website

  • We never ask for sensitive payment information outside our checkout system

  • On-the-spot return option is available during delivery

3. Orders & Returns

Q6: How can I place an order?

You can place an order through any of the following channels:

  • Website: Add product to cart and complete checkout

  • Facebook: Message us with product details

  • WhatsApp / Hotline: 01534126081 | 01595004888

  • Physical Store: Visit our showroom directly

Q7: Do I need an account to place an order?

No. You can place an order as a guest. However, creating an account allows faster checkout and easier order tracking.

Q8: Can I cancel or modify my order?

If you wish to cancel or change an order, please contact us immediately via WhatsApp or hotline.
Once the order has been shipped, cancellations or modifications are no longer possible.

Q9: How can I track my order?

After order confirmation, you will receive a tracking number via SMS or WhatsApp, which can be used to track your delivery.

Q10: What is your return policy?

We allow on-the-spot returns at the time of delivery.

  • If you are not satisfied, you may return the product immediately to the delivery personnel by paying only the delivery charge.

  • Once the product is accepted and payment is completed, returns are not permitted.

4. Warranty & Repair

Q11: Do your watches come with a warranty?

Yes. All watches come with a 1 to 2-year service warranty, depending on the brand and model.

Q12: What does the warranty cover?

  • Manufacturing defects

  • Mechanical issues

Warranty does not cover:

  • Physical damage

  • Water damage

  • Battery replacement

Q13: How can I claim warranty service?

Please visit our store with the original receipt and packaging, or contact us via WhatsApp or hotline for assistance.

5. Product Information

Q14: Are your watches original?

Yes. We sell 100% authentic, brand-new watches, along with high-grade replicas, sourced from verified suppliers. Product details clearly mention the category.

Q15: Do you sell waterproof watches?

Many of our watches feature water-resistance ratings. Please check the individual product description before purchasing.

Q16: Do you sell watch straps or accessories?

Yes. We offer a selection of replacement straps and watch accessories. Availability may vary—please contact us for details.

6. Store Information & Customer Support

Q17: Can I visit your showroom before purchasing?

Absolutely. Customers are always welcome to visit our physical store.

Store Address:
Dhanmondi Shimanto Square Shopping Mall (Rifles Square)
Level 03, Shop No. 327/B – TIME PARK BD

Q18: How can I contact TimePark BD?

Time Park BD
Your Trusted Wristwatch Partner in Bangladesh.

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